Welcome to Our Community!

Cheesman Park Condominiums – Frequently Asked Questions

Architectural

Q: What types of exterior modifications can I make without Association approval?

All exterior modifications require approval through the Association’s architectural control process. Please complete the Architectural Request Form and submit it via the “Requests” section in TownSq.

Q: What is the process for submitting an architectural application? How long does it take?

Applications are reviewed by the Architectural Committee, a group of volunteer homeowners appointed by the Board of Directors. Please allow up to 30 days for review. Submit as much detail and documentation as possible to avoid delays.

Q: How can I check the status of my application?

If you have not received a response within 21 days, please submit a request in TownSq or email the Community Manager at cdcpcmanager@goodwin-co.com.

Board Meetings

Q: How can I find out when the next Board meeting is scheduled?

Meeting notices are posted in the News and Events section of TownSq. If your email is registered, you will also receive email notifications.

Q: Where can I find the most recent meeting minutes?

Minutes are available in the Documents section of TownSq.

Common Area Maintenance

Q: What is the Association responsible for maintaining?

The Association maintains all common areas, the exterior of the buildings (including roofs), and provides snow removal.

Q: How do I report a maintenance issue in the common area?

Submit a request in TownSq with as much detail and a photo, if possible. You can track your request status there as well.

Q: How do I report a maintenance issue for Laundry Machines?

Users can use website to report with specific machine numbers 

Request Service – CSC ServiceWorks 

https://www.cscsw.com/request-service/

or call them via 844-272-9675.

Q: How do I obtain a mailbox key?

Mailbox keys are managed by your local United States Postal Service (USPS) branch.

Q: Is there a list of community rules for tenants?

The Covenants, Conditions, and Restrictions (CC&Rs) can be found at www.goodwin-co.com. Enter your community name in the 'Find My Community' search bar.

Contacts

Q: Who can I reach out to for help?

TownSq App – Submit service requests and access documents
 Customer Service – (M–F, 9:00 AM–5:00 PM)
📞 855-289-6007 | ✉️ info@goodwin-co.com | 💬 Live Chat at www.goodwin-co.com
 Community Manager – Janice Zarifi
📞 (983) 444-0603 | ✉️ cdcpcmanager@goodwin-co.com

Q: How can I reach the Board of Directors?

Attend a scheduled Board Meeting or submit a request via TownSq.

Q: How do I report an issue with a washer or dryer?

Use the website to report with specific machine numbers:
 • Request Service – CSC ServiceWorks: https://www.cscsw.com/request-service/
 • Or call 844-272-9675

Documents

Q: Where can I find governing documents for the community?

Visit www.goodwin-co.com and use the “Find My Community” tool.

Financial

Q: How do I check my account balance?

Log into TownSq or contact Customer Service.

Q: How do I pay my assessment?

Option 1: Mail Your Payment
   Cheesman Park Condominiums (CDCPC)
   c/o Goodwin Processing Center
   PO Box 93447
   Las Vegas, NV 89193-3447
   Include your account number and association code (CDCPC) on check memo line.

 Option 2: Online via TownSq
   Visit: https://app.townsq.io/login
   Select your account → Click “Make a Payment”
   Choose from one-time, recurring, ACH, or credit/debit card options
 💳 Credit card fees: $1.50 + 3.5% | e-Check: $1.50
 
 Option 3: Bank Bill Pay
   Update payee and mailing address as shown above. Include your account number and association code (CDCPC).

Q: What is my property code and management ID?

1. Property Code: CDCPC
2. Management ID: 6587

Q: Why does my account show a negative number?

This means you have a credit balance.

Q: I received a letter about a past due balance. Who can I contact?

Call 855-289-6007 or email info@goodwintx.com. You may also live chat via www.goodwin-co.com.

Q: How can I set up a payment plan?

Email delinquencies@goodwin-co.com for assistance.

Q: How do I update or cancel Western Alliance auto-drafts?

Visit the Western Alliance portal here (Note: Replace with actual link if available).

Q: What does my assessment cover?

Assessments fund operating expenses, including road maintenance, landscaping, insurance, amenities, and other common services.

Q: Where can I find my account number?

Check your billing statement or coupon book or contact Customer Service.

Insurance

Q: How can I get a copy of the association’s insurance for my lender?

Contact Customer Service or submit a request through TownSq.

Owner Info Updates

Q: How do I update my mailing address or contact information?

Submit your update through TownSq or contact Customer Service.

Resales & Lenders

Q: How do I request a resale certificate or lender questionnaire?

Visit Community Archives.

Q: Is there a cost for resale documents or lender questionnaires?

Pricing is available on the Community Archives website.

Q: I’m a lender and need a statement—what do I do?

Statements can be ordered through Community Archives.

Rules & Regulations

Q: What is the rental policy?

Leases must be for no less than 90 days and are subject to all Governing Documents.

TownSq Platform

Q: What is TownSq?

1. TownSq is a web and mobile app that lets you:
    • Communicate with neighbors, management, and board
    • Submit service requests and track progress
    • Access documents and meeting info
    • Manage your account and payments
    • Participate in polls and discussions

Q: How do I register for TownSq?

1. Visit: https://app.townsq.io/ais/sign-up
2. Enter your Account Number and Property Zip Code
3. Provide your email and set a password

Q: Trouble registering or logging in?

Contact Customer Service or use the Live Chat at www.goodwin-co.com.

Q: How do I reset my TownSq password?

Visit: https://app.townsq.io/user-recovery

Q: How do I manage email notifications?

Log in to TownSq → Click your name (top-right) → Edit Profile → Adjust notification preferences.

Q: How do I submit a service request?

Log in to TownSq → Click “Requests” from the left-hand menu.